Warranty
Warranty
The warranty mechanism works the same way for government, commercial, and private clients: defects that are not the client's fault are fixed at the direction's own expense.
What's covered
- Installation defects
- Assembly defects
- Material defects not caused by the client
What's not covered
- Damage from violating operating conditions
- Natural wear and tear
- Third-party interference
Procedure when a defect is found
- 01A claim via WhatsApp or email referencing the contract number and acceptance certificate
- 02The claim is logged by the same coordinating engineer who ran the project
- 03A site visit and recording the defect in a certificate
- 04A fix within the agreed timeframe at the direction's expense
The warranty period is fixed in the contract
The warranty period depends on the specific type of work and materials and is stated in the contract separately for each order — we deliberately don't quote a single figure in years here, so as not to create an obligation that isn't accurate for every category of product.